Our booking conditions set out clearly and simply the responsibilities which we at Baltic Adventure have to you and you in turn have to us when we make a contract between us. This contract is made when you make a booking and we accept it by written confirmation on these terms. If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.
PAYMENT CONDITIONS
Tour payment – quick and simple
After your tour is confirmed, please choose payment method and proceed with payment according to instructions bellow.
Company: Baltic Adventure UAB
Registry: 301736613
VAT: LT100004121710
Correspondence address: Vokieciu str. 26, LT-01130 Vilnius
Country: Lithuania
ACCOUNT IN NORWAY. PLEASE CHOOSE LOCAL OPTION FOR THE PAYMENT
Bank correspondent: DNB Bank ASA
Konto: 1503.27.55620
(NO45 1503 2755 620)
Organisation numer 002206. 01277
ACCOUNT IN LITHUANIA. PLEASE CHOOSE INTERNATIONAL OPTION FOR THE PAYMENT
Bank correspondent: AB DNB bank, Vilnius, Lithuania
Account number: LT624010042403740746
Bank code: 40100
Swift code: AGBLLT2X
Bank correspondent: Swedbank, Vilnius, Lithuania
Account number: LT507300010105807435
Bank code: 73000
Swift code: HABALT22
Remark: Bank service fees must be paid by the payer!
Payment receipt
Payment receipts are issued and sent by e-mail within 24 hours (business days only) after payment is received.
Personal data security
BALTIC ADVENTURE follows instructions of State Data Protection Inspectorate and guarantees that any personal information will be not disclosed to third parties.
Tour payment schedule
20% deposit latest by 10 days after tour is confirmed.
80% final payment latest 30 days before tour start day.
If less than 30 days left – 100% within 3 days after tour is confirmed.
Tour cancellation conditions
For cancellation made 31–15 days prior to arrival a cancellation fee of 50% basic tour costs is charged, for cancellations less than 15 days prior to arrival – 75% of the basic tour price, for “no show” – 100% of the basic tour price.
Compensation payments
Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Any travel or arrangements not booked by Baltic Adventure are outside our control even if they were to affect your booking arrangements with Baltic Adventure.
OTHER ITEMS
You are responsible for ensuring that you adhere to instructions provided by Baltic Adventure in respect to travel itinerary check-in times/departure points if applicable. Baltic Adventure cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with Airline/Train departure instructions if applicable.
PASSPORT/VISA REQUIREMENTS
There are no any frontier controls at the borders between 22 EU countries. This is because of the Schengen rules which are part of EU law. These rules remove all internal border controls but put in place effective controls at the external borders of the EU and introduce a common visa policy. All EU countries are full Schengen members except for Bulgaria, Cyprus, Ireland, Romania and the United Kingdom. Iceland, Liechtenstein, Norway and Switzerland are also Schengen members but are not in the EU. A full Passport or ID card is required for our any overseas Tour/Events. Please note that it is the responsibility of the client to be in possession of a valid Passport or ID card normally with a (minimum validity of 6 months) and any Visa that may be required. Long delays in obtaining Passports and Visas can occur so be sure to apply well in advance of departure. You must ensure you have a valid Passport or Visa (if necessary). Baltic Adventure cannot be liable for any loss or expense suffered if you do not adhere to these requirements.
HEALTH REGULATIONS
No specific inoculations are normally required for Tour/Events with Baltic Adventure, however, we advise you to consult your doctor before travelling.
TRAVEL & PERSONAL CANCELLATION INSURANCE
Because of the importance of having adequate insurance cover in place we make it a condition of booking on all overseas Tour/Events that you are covered by an appropriate Personnel Cancellation/Travel insurance policy. It will provide you with cover in the event you are unable to continue with your booking with us e.g.; ill health/redundancy. If you elect not to take insurance you agree to indemnify Baltic Adventure for any costs that arise which would otherwise have been met had Baltic Adventure insurance recommended cover been taken.
OUR OBLIGATION TO YOU
Once we have confirmed we have available space on the Tour/Event of your choice we will process your payment and forward a confirmation invoice to you, from this time Baltic Adventure has accepted your booking under these terms and conditions. If booking online via the website, confirmation will be sent electronically at time of booking to the email address given. Please ensure your email address is entered correctly at time of booking.
SPECIAL REQUESTS/CLIENTS WITH DISABILITY
Please ensure that we are advised of any party members with Disability as special arrangements may have to be made. Whilst we will do our best to assist, in some cases Venues, Accommodation and VIP Experiences may not be conductive to clients with Disability. Wheelchair platform concert/event tickets are not included in Baltic Adventure packages and are subject to availability and additional charges may apply. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requerements at time of booking. Carers will normally be required to pay for tickets.
RESPONSIBILITY FOR YOUR TOUR/EVENT
We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us. We also accept responsibility should the service we offer prove deficient in any way. If any part of your Tour/Event is not provided in the advertised manner we will pay you compensation if this has affected the enjoyment of your Tour/Event. We will not however be responsible for nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of Baltic Adventure or its employees or agents of the same. Where services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by international conventions which govern such matters in respect of air /train or sea carriers.
CONCERT/EVENT CANCELLATION (This may not cover personal cancellation)
If you are travelling on a Tour/Event for which the primary reason for travel is a Concert or Event, Baltic Adventure cannot take responsibility whatsoever as a result of any change/omissions in the event or the programme or failure of the main event to take place as advertised. Our responsibility is to provide you with the ticket for the Event/Concert/Show as advertised by the promoter, nor can we be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled by any party other than by Baltic Adventure.
IMPORTANT NOTE: Should the Concert or Event be cancelled by the promoter/artist/performers, the Trip/Tour/Event you have booked will still be scheduled to proceed. You will however, be entitled to an appropriate refund in respect to the Concert/Event Ticket. Should you decide not to travel as a result of a cancelled event/altered performance, cancellation charges may apply in accordance with our cancellation terms to cover charges associated with pre-booked items such as Hotel, Cross Channel, Flight and Train reservations, as once a booking/reservation has been made on your behalf, a no refund/change restrictions can apply. Baltic Adventure will nevertheless look where possible to keep any cancellation charges to a minimum. Travel/Event Cancellation Insurance premiums nor any Credit/Debit Card charges are refundable in any event. Baltic Adventure reserve the right to levy a minimum of 50 EUR per person charge to cover administration of any refunds, in the event of a cancellation of an event/show.
NB: Optional Concert/Event Cancellation Insurance. We strongly recommend taking out this cover at time of booking (premiums may vary and in some cases may not be available).
CANCELLATION DUE TO LACK OF DEMAND
Very occasionally we are obliged to cancel a Tour/Event due to insufficient numbers, in the event of this happening we will offer you where possible an alternative Tour/Event or if this is unacceptable, we will refund all monies paid.
PRICE CHANGES
We always endeavour to ensure that prices quoted on our website are accurate.
EVENT TICKET RE-ISSUE - IMPORTANT INFORMATION
Due to increased security and counterfeit prevention in respect to the re-issue of Event/Concert tickets, it is becoming more and more difficult to organise the re-issue lost/stolen or spoiled event/concert tickets. General Entrance standing Pitch/Unreserved seats Cannot Under Any Circumstances be re-issued. Dependent on the promoter/event organiser in some instances reserved numbered seats can be re-issued at the Stadium/Event Venue. Administration charges may be levied. However this is becoming more and more difficult due to counterfeit prevention software being installed and used now by many venues and may result in a request being refused, or if allowed, the physical Repurchasing of New Tickets to gain entrance. We therefore strongly request that TICKETS are KEPT SAFELY prior to attending an event and that if staying in an hotel to use safe deposit facilities normally available. Baltic Adventure regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Event/Concert.
DESCRIPTIONS/INFORMATION PAGES
All information displayed on the Baltic Adventure Website is provided in good faith – Baltic Adventure cannot be held responsible for any inaccuracies - please advise booking@balticadventure.com if any inaccuracies /errors are found - Thank you.
Please feel free to email us booking@balticadventure.com and our specialist will contact you soon.
