Booking conditions

Our booking conditions are set out clearly and simply with our responsibilities to you and your responsibilities to us. Contract between us and you is made when you make a booking and we accept it by written confirmation on these terms. If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.

PAYMENT CONDITIONS

Tour payment – quick and simple
After your tour is confirmed, please choose payment method and proceed with payment according to instructions bellow.


 

Company: Baltic Adventure UAB
Registry: 301736613
VAT: LT100004121710
Correspondence address: Liejyklos str. 3, LT-01120 Vilnius 
Country: Lithuania

ACCOUNT IN NORWAY. PLEASE CHOOSE LOCAL OPTION FOR THE PAYMENT

Bank correspondent: DNB Bank ASA
Konto: 1503.27.55620
(NO45 1503 2755 620)
Organisation numer 002206. 01277

ACCOUNT IN LITHUANIA. PLEASE CHOOSE INTERNATIONAL OPTION FOR THE PAYMENT

Bank correspondent: AB DNB bank, Vilnius, Lithuania
Account number: LT624010042403740746
Bank code: 40100
Swift code: AGBLLT2X

Bank correspondent: Swedbank, Vilnius, Lithuania
Account number: LT507300010105807435
Bank code: 73000
Swift code: HABALT22

Remark: Bank service fees must be paid by the payer!

Payment receipt
Payment receipts are issued and sent by e-mail within 24 hours (business days only) after payment is received.

Personal data security
BALTIC ADVENTURE follows instructions of State Data Protection Inspectorate and guarantees that any personal information will be not disclosed to third parties.

MICE payment schedule
20% deposit latest by 10 days after tour is confirmed.
80% final payment latest 15 days before program start day.
If less than 15 days left – 100% within 3 days after tour is confirmed.

MICE cancellation conditions
For cancellation made 15 days prior to arrival a cancellation fee of 50% basic tour costs is charged, for cancellations less than 7 days prior to arrival – 75% of the basic tour price, for “no show” – 100% of the basic program price.

Compensation payments

Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Any travel or arrangements not booked by Baltic Adventure are outside our control even if they were to affect your booking arrangements with Baltic Adventure.

OTHER ITEMS

You are responsible for ensuring that you adhere to instructions provided by Baltic Adventure in respect to travel itinerary check-in times/departure points if applicable. Baltic Adventure cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with Airline/Train departure instructions if applicable.

PASSPORT/VISA REQUIREMENTS

There are no any frontier controls at the borders between 28 EU countries. This is because of the Schengen ruleswhich are part of EU law. These rules remove all internal border controls but put in place effective controls at the external borders of the EU and introduce a common visa policy. Iceland, Liechtenstein, Norway and Switzerland are also Schengen members but are not in the EU. A full Passport or ID card is required for our any overseas Tour/Events. Please note that it is the responsibility of the client to be in possession of a valid Passport or ID card normally with a (minimum validity of 6 months) and any Visa that may be required. Long delays in obtaining Passports and Visas can occur so be sure to apply well in advance of departure. You must ensure you have a valid Passport or Visa (if necessary). Baltic Adventure cannot be liable for any loss or expense suffered if you do not adhere to these requirements.

HEALTH REGULATIONS

No specific inoculations are normally required for Events with Baltic Adventure, however, we advise you to consult your doctor before travelling.

TRAVEL & PERSONAL CANCELLATION INSURANCE

Because of the importance of having adequate insurance cover in place we make it a condition of booking on all overseas Events that you are covered by an appropriate Personnel Cancellation/Travel insurance policy. It will provide you with cover in the event you are unable to continue with your booking with us e.g.; ill health/redundancy. If you elect not to take insurance you agree to indemnify Baltic Adventure for any costs that arise which would otherwise have been met had Baltic Adventure insurance recommended cover been taken.

OUR OBLIGATION TO YOU

Once we have confirmed we have available space on the Event of your choice we will process your payment and forward a confirmation invoice to you, from this time Baltic Adventure has accepted your booking under these terms and conditions. If booking online via the website, confirmation will be sent electronically at time of booking to the email address given. Please ensure your email address is entered correctly at time of booking.

SPECIAL REQUESTS/CLIENTS WITH DISABILITY

Please ensure that we are advised of any party members with Disability as special arrangements may have to be made. Whilst we will do our best to assist, in some cases Venues, Accommodation and VIP Experiences may not be conductive to clients with Disability. Wheelchair platform concert/event tickets are not included in Baltic Adventure packages and are subject to availability and additional charges may apply. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requirements at time of booking. Careers will normally be required to pay for tickets.  

RESPONSIBILITY FOR YOUR EVENT

We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us. We also accept responsibility should the service we offer prove deficient in any way. If any part of your Event is not provided in the advertised manner we will pay you compensation if this has affected the enjoyment of your Event. We will not however be responsible or accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of Baltic Adventure or its employees or agents of the same. Where services are supplied by air/train, or by sea the limit of our obligations shall be those laid down by international conventions which govern such matters in respect of air /train or sea carriers.

PRICE CHANGES

We always strive to ensure that prices quoted on our website are accurate.

DESCRIPTIONS/INFORMATION PAGES 

All information displayed on the Baltic Adventure Website is provided in good faith – Baltic Adventure cannot be held responsible for any inaccuracies - please advise 
booking@balticadventure.com if any inaccuracies /errors are found - Thank you.

Please feel free to email us booking@balticadventure.com and our specialist will contact you soon.

COMPLAINTS

If exclusive situations happen and you have serious complains, you can register them here (just for complains for which both of us did not find solution together):
The application / complaint about our online store purchased goods or services you can provide to the National Consumer Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, phone. 85 262 67 51, the website www.vvttat. com, its territorial units - /index.php?470187665) or fill application form on EGS platform http://ec.europa.eu/odr 

 
 

Ph.: (+370 5) 2505831
Mob:(+370) 65906440
Fax: (+370 5) 2611783
9.00 - 18.00 (GMT+2)
Monday to Friday

MICE request send to booking@balticadventure.com
We guarantee a response within 24 hours!

CONFERENCE REQUEST FORM
EVENT REQUEST FORM